I was supposed to go to Bangkok for a cheap holiday with my friend Natalie and last year I ended up buying a coupon from StreetDeal at S$199 per pax for 4Days 3 Nights, inclusive of flights and accomodation. Sounds too good to be true? It was.
I emailed Dynamikz Travels in November last year and followed all instructions down to a T, only to get an email notification that they were too busy to entertain me so I went down to their office with my friend to book the holiday instead. It was a dingy and messy office located in Orchard Towers. A Filipino guy called Ben sorted out the travel bookings for us and we were due to fly on 3 February 2012 and return on 6 February 2012.
Natalie was supposed to top up S$372 on both our behalf. Our top-up was only due on 15 January 2012 and Nat wrote them on 4 January to double check some rumours because Nat’s mum read stuff about scams and problems with these cheap travel deals and we were both worried in case we got caught in them. On January 12 this year, Ben wrote to Natalie and we were told that the booking had to be cancelled because of the Bangkok floods. Their answer was for us to wait till later this year to rebook and they’ll extend the promotion to us till October 2012.
Last month, I wrote in again to rebook and I received an automated email from them telling me to contact STREETDEAL directly for a refund.
On 17 July, I emailed StreetDeal’s customer support and within days, I had my problems sorted out. The customer service officer who served me was a Mrs Jessy Retnam and by 26 July, the amount I paid StreetDeal was refunded back into my credit card.
Dynamikz Travel is bad but StreetDeal is not. This will not deter me from shopping the daily deal sites, especially StreetDeal since I know that they have excellent customer support and I’ll be safe using their portal.
This is definitely a rave. Thumbs up for good customer service from StreetDeal!