An Exercise In Trivial Pursuits

Fatshion, Food & Frivolities – Life in Las Vegas & Singapore


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Rants & Raves: Good customer support from StreetDeal

I was supposed to go to Bangkok for a cheap holiday with my friend Natalie and last year I ended up buying a coupon from StreetDeal at S$199 per pax for 4Days 3 Nights, inclusive of flights and accomodation. Sounds too good to be true? It was.

I emailed Dynamikz Travels in November last year and followed all instructions down to a T, only to get an email notification that they were too busy to entertain me so I went down to their office with my friend to book the holiday instead. It was a dingy and messy office located in Orchard Towers. A Filipino guy called Ben sorted out the travel bookings for us and we were due to fly on 3 February 2012 and return on 6 February 2012.

Natalie was supposed to top up S$372 on both our behalf. Our top-up was only due on 15 January 2012 and Nat wrote them on 4 January to double check some rumours because Nat’s mum read stuff about scams and problems with these cheap travel deals and we were both worried in case we got caught in them. On January 12 this year, Ben wrote to Natalie and we were told that the booking had to be cancelled because of the Bangkok floods. Their answer was for us to wait till later this year to rebook and they’ll extend the promotion to us till October 2012.

Last month, I wrote in again to rebook and I received an automated email from them telling me to contact STREETDEAL directly for a refund.

On 17 July, I emailed StreetDeal’s customer support and within days, I had my problems sorted out. The customer service officer who served me was a Mrs Jessy Retnam and by 26 July, the amount I paid StreetDeal was refunded back into my credit card.

Dynamikz Travel is bad but StreetDeal is not. This will not deter me from shopping the daily deal sites, especially StreetDeal since I know that they have excellent customer support and I’ll be safe using their portal.

This is definitely a rave. Thumbs up for good customer service from StreetDeal!


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Couponing: Brand New Skin Facial at Beauticove

Date: 24 August 2011

Deal: 89% off Negative Energy Cleansing Facial (New in Singapore!) or Pore and Scar Reducing Facial or Tummy/Thigh Slimming at $22 (worth up to $200) FREE Eye Treatment for Facials (Clarke Quay)

How it went:

It actually was quite good! It didn’t start off well because I had a bit of a problem booking the appointment. I called 3 times before I managed to get someone on the phone but after that, I had SMS confirmation and reminders so that was good. My post title says a different thing from the actual deal because I went there with really bad skin that day. It was a terrible weekend before and I had a breakout. My surface skin was dehydrated but underneath it was oily and I had 4 huge zits like a constellation on my face!

Beauticove  at Riverside Point.

Beauticove at Riverside Point.

The treatment room and the terry towel tube I changed into

The treatment room and the terry towel tube I changed into

The other end of the room

The other end of the room

A Eurasian lady named Carole (who appears to be the boss) attended to me. She looked at my face and explained the various offers in this coupon. None of which matched the treatment I urgently needed so she decided to customise a session that was closer to their “Brand New Skin Facial” (usual price $130) but threw in the eye treatment from the coupon as well. The room was nice and spacious. They had about 3 treatment rooms side by side and it all opened up to become one big room for training. There was a projector overhead in my room and Carole reassured me it wasn’t a spy camera. Carole was very motherly, firm but gentle. I fell asleep almost immediately. There was no extraction (YAY! No pain!) and she said it wasn’t something they did at her beauty parlour anyway. She did 2 mild acid peels, followed by the masks and I swear my skin felt almost back to normal after the facial!

The overhead projector in the room

The overhead projector in the room

Beauticove uses Alpha-H products from Australia. I ended up buying the Liquid Gold for $60+. It has been doing wonders and I swear it works! I wasn’t being pushed to buy products or packages and I felt reassured that I could walk out without feeling any pressure. I’d be honest and say that I was skeptical about the Liquid Gold. It was a plain cheap packaging and I was bleagh about it. But after using it for almost a week, I’d buy it again once I’m done with this bottle! If you can get over the smell (like drinking sherry), then you should try it too! My pores are more refined, my t-zone less oily. Though I was told not to use it for an extended period because my skin is quite thin.

Alpha-H Liquid Gold with Glycolic Acid

Alpha-H Liquid Gold with Glycolic Acid

So was it worth $200? Not really. I’d maybe pay between $80-$90. Would I go back again? Yes! I might even consider taking the 6-session package for the “Brand New Skin Facial” as I was offered a 30% discount. Clarke Quay MRT station is on the Northeast Line and less than 30mins ride on the train for me to get back home! I definitely am thinking about the offer. Also a boon is that Riverside Point is a strange place because it’s so quiet! I like it!