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Couponing: Facial + Foot Care Treatment at Y. S. Beauty Salon

Date: 16 July 2011

Deal: $26 for a Facial + Foot Care Treatment at Y. S. Beauty Salon worth $269

How it went:

This was one of the first coupons I bought and I didn’t check where this beauty salon was located. It took me ages to get from Kovan to Clementi and you still had to cross the road and walk a few blocks as it wasn’t located at Clementi Central itself. This is very honestly a neighbourhood beauty salon and save for 1 person, the other people in it didn’t speak much English. I am assuming they do not only serve the neighbourhood but also ONLY Chinese-speaking customers.

My therapist was a woman called Jess (why do people with English names not speak English?) who tried her earnest best to explain the treatment to me in English. I understood her enough and I didn’t really want to talk when I was trying to relax. The scary machine strikes again and I literally begged her to stop. She was puzzled because it was an expensive treatment. The mist-spraying machine came out and I didn’t like that either, but out of courtesy, I braced myself for it. This woman has strength. Her massages were forceful (not firm, but with force). (Surprisingly, I didn’t bruise this time.) So other than the face and upper body massage, the “foot care treatment” was actually a soak, scrub and leg massage (not unlike your run-of-the-mill foot reflexology or pre-pedicure routine). The room was merely partitioned panels and I could hear people laughing and talking at the top of their voices while I had the mask on and was told to relax. Not exactly spa-like but I guess it’s typical of your suburban neighbourhood outlets.

Another thing not in their favour is trying to charge me TWICE. I handed over my printed voucher before the treatment and after the treatment, they asked me how I was going to pay the $26. I asked them why I needed to pay for anything and it turns out they have been charging OTHER CUSTOMERS $26 despite their having a voucher. I explained that the fact that the voucher was in my hand proved that I had made payment via VoucherWow. I was told that “some customers” haven’t paid for it and that they weren’t sure how this voucher thing worked. ALARM BELLS! Poor aunties who got double-charged.

Was it worth $269? Uhm no. Maybe not even $69 because it was located in a far-out HDB flat downstairs shop. At the same time, while I think their prices are too outrageous, it might be because they are misguided into thinking that it is the “standard” price. I’d pay $200 for a facial if it was located in a convenient place, has a relaxing environment and if it came with all the frills. Sometimes, it’s not just the treatments. You pay for the perception of quality too.